Delivery FAQ's
See our delivery areas below for each region and frequently asked questions about how delivery works.
Brisbane Flower Delivery
We deliver weekdays across the following Brisbane suburbs with a 12pm order cut-off for same day delivery. We make deliveries between 12:30pm and 5:30pm. We provide real-time delivery tracking and notifications once your order leaves our studio.
Sunshine Coast Flower Delivery
We deliver weekdays across the following Sunshine Coast suburbs with a 12pm order cut-off for same day delivery. We make deliveries between 12:30pm and 5:30pm. We provide real-time delivery tracking and notifications once your order leaves our studio.
Gold Coast Flower Delivery
We deliver weekdays across the following Gold Coast suburbs with a 12pm order cut-off for same day delivery. We make deliveries between 12:30pm and 5:30pm. We provide real-time delivery tracking and notifications once your order leaves our studio.
Delivery Questions
What time are deliveries made?
The majority of our drivers leave after our 12pm cut-off time.
We reserve the right to dispatch your order at our convenience based on when we have drivers available.
You will receive a notification with real-time tracking for your order once it has been dispatched, so you can see the estimated delivery time as the driver progresses.
Do you charge a delivery fee?
Yes, we do. It's a flat rate of $15 to all suburbs we cover.
Our premium hand delivery includes delivery from our courier, real-time tracking, live delivery ETA, email and SMS notifications and access to live chat with our customer service team.
If your order can't be delivered the first time, you may also incur a delivery fee for us to try again. As the courier needs to be paid for each delivery, this is unavoidable in most circumstances.
Do you deliver on weekends?
We deliver Monday to Friday, excluding public holidays for most of our locations.
Our Sunshine Coast studio has Saturday delivery available. Order cut-off is 10am.
Do you deliver to hospitals?
Yes, we certainly do. To allow for a smooth delivery process we ask that you provide as much detail as possible. We require the hospital name, the recipient's surname and the ward. Please note that some specialty wards do not allow flower delivery, we recommend checking this prior to ordering.
Do you deliver to schools?
We deliver to schools, but we can't guarantee our delivery times. We always endeavour to deliver to schools first, but as every day is different, we can't predict or guarantee your delivery.
Please feel free to contact us before placing your order. We also ask that you include the school details in the address to help us identify this in your order.
Will you leave the order if no one is home?
We always try to leave your delivery somewhere safe if there is nobody home during delivery. Our couriers collect proof of delivery when the order has to be left.
Do you have delivery tracking?
We certainly do! You'll receive emails and SMS from us when your order is out for delivery and when it has been delivered. You'll be able to see an estimated delivery window that is updated in real-time as the courier progresses with their deliveries.
Can I ask for a specific delivery time?
Due to the nature of how delivery works, we are unable to deliver to specific time requests. Our drivers make their way from our studios in the most efficient route possible to keep delivery costs down.
If the recipient is due to leave work early that day we may not be able to guarantee that we’ll arrive before they leave.
My order couldn't be delivered, what happens now?
In most cases your order will be returned to us by the courier if they were unable to make delivery or safely leave your order. We are unable to redeliver the same day, but your order will be dispatched again on the next available day.
If your order can't be delivered the first time, you may also incur a delivery fee for us to try again. As the courier needs to be paid for each delivery, this is unavoidable in most circumstances.